Posts

How to Kick Ass when Meeting with a Potential Client

It can be not only exciting but also incredibly nerve-wracking when meeting with a potential client for the first time. Here are some handy tips to make sure that you completely kick ass.

Be on time – whether it’s at your office or theirs or a public location – arrive with time to spare and have everything cleared away before they arrive. It says a lot about your character. Being late or in a state of disarray is a big no-no.

Everything from clothes to make-up to popping a mint in before you meet them will help to convey an air of confidence and that you are the right person for the job. So be sure to wear smart, pressed clothes and spend some time on your hair and makeup to achieve a professional, well-presented look that will impress your potential client even before you’ve said one word.

You will be judged in the first few moments on your appearance, professionalism and trustworthiness – so introduce yourself with a firm handshake and an air of confidence and calm.

Put your phone out of sight – they will appreciate that they have your full attention and won’t be distracted by rings, dings, buzzes and notifications. You may even want to switch it off before putting it away.

Keep your introduction and the first few minutes of the conversation light-hearted, without complaining about the traffic or how bad the weather is. Portray positivity during these crucial few moments – no-one likes a whinger.

Preparation is key so research them and their business thoroughly in advance of the meeting and incorporate something you’ve learned about them into the conversation. This will impress the potential client and show that you are serious about wanting to work with them.

Have an agenda so that the meeting stays on track and on point. This will also serve as a useful reminder of things to discuss, as it’s easy to forget crucial information during your first meeting due to possible nerves.

Establish and maintain eye contact throughout the meeting. There may be other things going on around you but it’s important to make them feel like they are the centre of your world throughout the meeting.

Take notes – not only will this help you to focus, but it also shows your intent to take them seriously. Plus, it’s easy to forget something crucial if you don’t write it down then and there. It doesn’t’ look good if you have to ask them a few days later to clarify an important point.

Don’t interrupt – listen, listen, listen. Listening is one of the hardest skills to master and when a client can see that you are truly listening, it gives them faith and confidence. Nod and smile when they are explaining something to you to show that you are listening and taking it all in. And try not to interrupt them or talk over them.

Use phrases and words used by them to ask follow-up questions – this helps to establish a connection and can have a very calming effect.

Manage their expectations and show a willingness to work with them. Don’t oversell as this may lead to stress or disappointment further down the line.

Don’t let the meeting drag on so when you feel like you are approaching a natural conclusion to the meeting, ask if they have any final queries, then explain next steps and your plan of action confidently and concisely.

Last but definitely not least, have belief in yourself and make sure this comes across in a way that establishes trust and your ability to get the job done properly and professionally. Don’t doubt yourself or let your nerves show. Instead, act as if you have already landed the job and that this is merely a meeting to go through the main points of working together.

We hope you find these tools helpful and wish you many successful first meetings that lead to many new clients.

 

#fembuiz

www.fembuiz.com.au

Can hiring an assistant really be worth it?

Can hiring an assistant really be worth it?

Are you constantly swamped with mundane, menial tasks that stop you focusing on the core aspects of your business?

Do you dread opening your emails each day because you haven’t been able to clear the previous day’s ones or those that came in last week?

Does the thought of creating a newsletter or posting on social media make you feel stressed?

If you have answered yes to any of the above, it may be that you need a virtual assistant or “VA”.

What if they…

  1. Can do the jobs you hate
  2. Do the jobs you aren’t skilled in
  3. Jobs you shouldn’t be doing as the boss
  4. Managed things enough you could have a day off the kids or hubby!

Hiring a VA can dramatically reduce the number of tedious jobs you have taken on board. You can simply hand them over to someone else that you may never even meet. These online angels can help you to focus on what truly matters in your business, by dealing with chores such as:

  •     social media posts
  •     replying to emails,
  •     answering phone calls,
  •     online customer support
  •     writing content
  •     transcribing
  •     placing ads
  •     invoicing
  •     data entry
  •     proofreading
  •     scheduling appointments
  •     arranging your travel
  •     setting reminders in your calendar
  •     creating templates
  •     writing newsletters
  •     replying to customer feedback
  •     booking restaurants and theatre tickets

 

You can hire a VA per hour or per project and there aren’t any costly overheads like buying them a desk or paying annual leave. Delegating many of the above tasks to a VA should actually increase revenue for you, as you can now focus on “boss” jobs.

What Makes a Good VA?

Excellent communication skills, prompt replies and the ability to follow orders to the letter. They should be able to work without asking for much help or feedback.

How Much Does a VA Cost?

That all depends on the tasks you need doing and their location.

VAs in India, the Philippines and Vietnam for example, will charge lower rates than VAs from the UK and Australia. Some rates start as low as $2.80 AUD per hour and can go up to $100 AUD for top-level VAs.

Where to Get a VA

Ask your friends for referrals, post on LinkedIn or advertise on your website if you have one. There are also several fantastic Facebook groups such as Virtual Assistant Savvies and Female Digital Nomads.

You could hire from a freelance marketplace – these companies take a cut of the hourly rate or project rate as they only hire qualified and verified freelancers. So essentially, they have already done the interviewing process for you. Examples are Upwork, PeoplePerHour and Guru.

If you need a VA to work during your work hours, don’t forget to mention that you are based in Australia. Likewise, if you want your VA to work while you sleep, be sure to add that.

How to Assign Tasks to a VA

  • Give clear instructions
  • Set definitive tasks
  • Set maximum hours per task at the beginning to give a guideline of how long it usually takes you to do it.
  • Provide set language and phrases that you require in an email – send as many examples and templates as possible to help them in the initial stages.
  • Ask them to perform a trial set of tasks before letting them deal directly with clients.

Still not sure if you need one? It may be worthwhile assigning a few tasks to a VA just to see if there could be a long-term benefit. You could start off with a simple 10-hour a week assignment to find out how much they can get done and how much extra time that gives you.

You may find that it’s money well spent.

 

#fembuiz

www.fembuiz.com.au

Top 8 Books for Business Owners and Business Women

Next time you’re out looking at books keep an eye out for these and get them on your book shelf at home or in the office.  Some books can also give you great ideas for your business, next blog or give you tips on leaderships skills.  Sometimes I get a highlighter and mark the important parts in the book I may want to go back to at a later date.

 

Lean In: Women, Work and the Will to Lead by Sheryl Sandberg

Ranked as one of the 50 “Most Powerful Women in Business”, Sheryl is the COO of Facebook and previously worked at Google. Her Lean In principle encourages women to be unafraid, find a mentor, and to promote themselves and other women. She discusses how she became successful in business, whilst maintaining a social life, relationship and having children. The book also deals with imposter syndrome and believing that you are good enough to “take a seat at the table” instead of cowering at the back and letting others take the credit.

Her forthright and go-get attitude makes this an incredibly motivational book.

 

Rich Dad, Poor Dad by Robert T Kiyosaki

This fascinating book tells the true story of a boy learning valuable life and business lessons from his real father on a low income and his best friend’s wealthy dad. Each of the men taught him to achieve financial independence and has constantly been on bestseller lists since its release in 1997.

The author encourages the reader to learn a little about a lot and to be in control of your emotions – and not to let fear, opinion or judgement stop you making decisions and taking chances. Believe in yourself.

 

The 4-Hour Workweek by Tim Ferriss

For most people who have read it, this book is a game-changer. It teaches you how to achieve your goals by thinking outside every single box, how to deal with emails so that they don’t overwhelm you and how to free up your time in ways you never knew were possible.

This is a man who became a national kickboxing champion because he found a loophole in the rules. He looks at life differently and some of his methods will have you wondering why you never thought of them yourself.

So grab a highlighter pen and start reading. Trust me, you will need the highlighter…

 

The Lean Startup by Eric Ries

This book explains very clearly why some companies succeed and others fail.

It may sound simple but your business operations and revenue could drastically improve by doing things differently and discarding certain aspects completely.

The author encourages you to constantly experiment to see what works and what doesn’t. So don’t be afraid to fail, as it will lead to valuable lessons and future successes.

Innovation and change are vital to a business’s success and The Lean Startup has become one of the best resources on the market.

 

Start with “Why”: How Great Leaders Inspire Everyone to Take Action by Simon Sinek

According to Sinek, starting with the “why” is the best first step for any businessperson, then the “how” and finally the “what”. He goes on to describe how inspiring people is more effective than manipulating them. He is also known for public speaking and interviews where he relates to modern day problems, body language and why he feels so sorry for millennials.

His book focuses on the importance of the “why” as it gives you a sense of purpose first and foremost, which is crucial for any business owner.

 

How to Win Friends & Influence People by Dale Carnegie

This is the oldest book in the list, dating back to 1936. It’s regularly placed in lists of the most influential books ever published.

The author’s techniques and lessons will help you to increase your earning power, win people over to your way of thinking and make you a better speaker, both in business and social circles.

One of the most important aspects is the communication skills to have when it comes to handling complaints, avoiding arguments and dealing with potential clients.

 

The 7 Habits of Highly Effective People by Stephen R Covey

This self-help book has sold over 25 million copies and it’s easy to see why. The author was even invited to Camp David by Bill Clinton to advise him on how to incorporate the principles of the book into Clinton’s presidency. The book is split into ways to achieve independence, interdependence and continuous improvement.

It focuses on effective ways to Do, Plan, Delegate and Eliminate.

 

Good to Great: Why Some Companies Make the Leap & Others Don’t by Jim Collins

Using a large research team that studied 6,000 articles, Collins identified seven characteristics that can turn a good company into a great one.

One of the best pieces of advice he offers is to get the right people on your team and then move them around within the business until it runs optimally.

He also talks about having a genuine passion for what you do, as well as actual skill in it. You can’t have one without the other.

He offers examples of those companies that managed the step up too great, those that couldn’t sustain it once there, and the ones that never moved from simply being “good”.

 

#fembuiz

www.fembuiz.com.au

Do you know any amazing books you think we should know about?  Tell us here on this post >>

Ever since starting my website I’ve come across an endless list of Women’s business communities from all over the world, many in Australia too, Business Chicks, Inspired Women with Renee Kacz, Female Boss Co, Fusion Biz Babes, even a radio station called Boss Mode Radio, which is streamable off their website and saved to my bookmarks, just to list a few. (I will conduct another list and blog soon for women in Australia) It’s been great to see so much support out there for women, a lot of these are run by business coaches, marketing strategists, cafe owners, health gurus and of course event planners.

 

This recently got me thinking, mainly because I have received some complaints saying that Fembuiz is “Sexest”, why can’t men advertise in your directory? There’s nothing like this out there for them! And because of this there is no way they would list on my site.

BUT, That’s just SOME people’s perspective.  A community is a group of like-minded people who help and inspire each other in becoming who they want to be.  

Men’s business groups, women’s business groups, men and women’s business groups, there’s even mums groups, they all have their own unique vibes to them, events of different styles and targets their trying to achieve.  They are not sexist, they are simply a Niche, a target audience, they all deserve and need to be there, this country needs small business, networks and communities within our community in which we can gain confidence and trust to build business.

So, what did I do? Of course I turned to a Google search looking for directories and networking groups for men, also making a few posts on Facebook, I compiled a list to share it with you.

 

There are many communities out there for men, it just takes a bit of searching:

Mamamia – Article – Man’s Business group.

Men’s Altitude Network

Christian Business Networking

Cub – Club of United Businesses

Secret Men’s business

Kyneton Men’s Shed

Men Supporting Men Inc

Winchelsea Men’s Shed

 

Men’s Business Networking – Facebook group

If you know of a Men’s Networking Group or Men’s Business Directory that isn’t in here but you think it should be, please post a link in the comments below and tell us about it.

There is no reason out there for anyone to be feeling alone and stuck with business, all you have to do is reach out.

Plus, our Directory listings are public, allowing men and women to find services across Australia.

What did she just say? This is exactly what your customers are going to say if you don’t know how to turn on your dynamic energy. It allows us to be interesting, engaging, confident and shows your personality. Sometimes life can be stressful and it’s hard to let this show, it can be hard to engage with people and energy levels drop, your business then follows and takes a nose-dive and all your confidence gets sucked right out.

People mirror image each other

Ever been in a class room listening to a lecturer and they’re so monotoned that you zone out? That’s because there was no dynamic magic and this is exactly what we need with our customers or audience and we must learn tricks on how to switch the on.

It’s not just what your saying that counts, it has a lot more to do with your facial expressions and body language.

Body language counts for 55% of your interaction, 38% is your tone of voice, which leaves 7% to your words, YES! Only 7 percent!

(Research of Dr Albert Mehrabian – Professor of Psychology)

So it’s time to get rid of the nervous tension, Stop being self-conscious, using a monotone and acting dull because customers will not stick around, if your  enthusiastic and your business or product their much more inclined to follow.

It’s time to show your dynamic energy, so:
– Raise your volume up a notch
– Emphasis on certain words and slow down
– Use your facial expressions
– Use your hands
– Stop hiding behind the desk, podium or the folder your holding 
– Take your hands out of your pockets
– Pause for a moment, (pause) don’t try to say everything at once

Low dynamic energy makes you feel less powerful, switch this on and be pleased to be there, be relaxed, calm, authoritative and confident, bring out that personality of yours, don’t hide it away, bringing it out, it makes life more interesting. This will start coming effortlessly the more you practise.

The next time your feeling flat and need to bring back that bounce think about the last time you had a party in hostess mode or about a first date you went on, you instantly have more energy and vibrancy, you are hyper aware of how irresistible, attractive and witty you appear.

You deserve to feel like this all the time, look at the work you have put into your career.

So this week in every engagement you have with people let’s bring your body language into action, even if it’s just when talking to your parents or family. The week after let’s also bring in emphasising on words. The following week bring in another addition and practise until it comes naturally.

Then everyone hears what your saying and hopefully your customers come running back for more and your family will be saying look how far she has come.